General Terms and Conditions

The Alpenhaus Kaprun general terms and conditions

I. Applicability

  1. These General Terms and Conditions apply to all supplies and services provided to the guest by the hotel.
  2. Any stipulations, even if they are part of the terms and conditions of the partner but which contradict the present terms and conditions shall not be applicable unless prior written consent has been given by the hotel.

II. Conclusion of the contract

  1. The relevant contract comes into existence following a written request by the contract partner and on acceptance by hotel.
  2. The contractual partners are the hotel and a guest. If a third party has initiated the booking on behalf of the guest, this third party, together with the guest, shall be liable to the hotel for fulfilling any arising from the agreement, once the hotel receives the corresponding declaration from the booking agent. Independently of this, any booking agent is obliged to forward all information to do with the booking, in particular these general terms and conditions, to the guest.
  3. Any subletting or sharing of the rented rooms or any use which differs from the usual accommodation purposes must be expressly consented to in writing by the hotel.

III. Services, prices, payment

  1. The hotel is obliged to have the booked rooms available according to the present general terms and to fulfil the services agreed.
  2. The guest is obliged to pay the current or agreed prices of the hotel for room rental and any additional services provided. This also applies to any services or expenses which the hotel has organised with the guest or a third party on behalf of the guest.
  3. The agreed prices include statutory value-added tax at the rate applying at the given time.
  4. Prices may be altered by the hotel if the guest subsequently wants to change the number of booked rooms, services of the hotel or the duration of the guests' stay and the hotel gives its consent.
  5. Any bills issued by the hotel are payable immediately upon receipt of the given invoice without deduction. The guest will be in default if he does not pay within 30 days at the latest after receipt and due date of an invoice. This is only valid for a guest if explicit reference has been made to this effect in the invoice.
  6. In cases of delayed payment, the hotel has the right to add 5% interest above the basic rate to the invoiced amount. In case of businesses, the additional interest is 8% above the basic rate. The hotel reserves the right to charge a higher rate. Any reminder notices sent can incur a charge of €5.
  7. The hotel is entitled to request advance payment or provision of security from the contract partner on conclusion of contract. The amount and when it is due can be agreed in the written contract. The hotel also has the right during the guest’s stay in the hotel to send intermediate bills at any time, and request immediate payment. The guest shall only be entitled to offset against undisputed claims or claims which have been validated by due legal process.

IV. Cancellation

  1. The guest has the right to cancel at any time. In such cases, the following conditions apply: In the case of cancellation of a booking by the guest, the hotel has a claim to suitable compensation. If circumstances cause cancellation of holidays, we ask that guests inform us as early as possible. The following cancellation conditions apply.
    • Up to 7 days prior to arrival: free cancellation
    • Cancellation within 6 days prior to arrival incurs 90% of the total booking price
    • Cancellation less than 1 days prior to arrival incurs the entire booking price, as does leaving before the agreed departure date.
    • In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.Christmas | New Year´s Eve:
    • Up to 14 days prior to arrival: free cancellation
    • Cancellation 13 up to 7 days prior to arrival incurs 70% of the total booking price
    • Cancellation 6 up to 3 days prior to arrival incurs 90% of the total booking price
    • Cancellation 2 days prior to arrival incurs 100% of the total booking price
    • In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.
    • Please note that any cancellation must be in written form to be valid.

    We recommend taking out Europäische Reiseversicherung holiday cancellation insurance.
    In as much as the hotel calculates the fixed amount of compensation, this amount cannot exceed the contractual agreed prices for the hotel’s services, minus any savings the hotel has been able to make by other use of the hotel services.

  2. The aforementioned compensation regulations are in place if the guest does not make use of the booked room or the booked services without informing the hotel in good time.
  3. If the hotel has allowed the guest an option of cancelling within a certain time without repercussions, then the hotel has no claim for compensation. The decisive factor for a valid cancellation is the time that notice reaches the hotel. The guest must ask for cancellation in written form.

V. Cancellation by the hotel

  1. In as much as the guest is granted free cancellation rights according to condition IV paragraph 2, the hotel is also entitled to cancel a booking within the agreed time if enquiries for the booked rooms are received from other guests, and the guest has not produced final confirmation of the booking following a request from the hotel.
  2. If the agreed prepayment or deposit in accordance with point III paragraph 6 has not been paid within the given time, the hotel is likewise entitled to cancel the booking.
  3. Moreover, the hotel is entitled to relinquish the contract for good reason, especially in the following cases:
  4. If rooms have been booked using false information, for example regarding the identity of the guest, for the purpose of booking.
  5. If the hotel has good reason to believe that if the booking should go ahead, it would hinder the smooth running of the business, or adversely affect the safety or public reputation of the hotel, without this being the hotel’s or the organisation’s fault.
  6. If unauthorised sharing for subletting takes place, as detailed in point II paragraph 3.
  7. If a case arises as detailed in point VI, paragraph 3.
  8. If the hotel is led to believe that after taking out the hotel contract, the ability of the guest to pay has considerably worsened, especially if the guest has not been able to settle the hotel’s bills, or has not offered sufficient deposit, and therefore the payment demands of the hotel appear to be insecure.
  9. If the guest has applied for insolvency, or completed an affidavit according to § 47 EO (enforcement: execution of legal backup procedures), has put in place an out-of-court settlement of debts or has withheld payments.
  10. The hotel must immediately inform the guest in writing that it is carrying out its cancellation rights.
  11. In the above cases of conservation, the guest has no right to compensation.

VI. Arrival and departure

  1. The guest has no right for the allocation of certain rooms, unless the hotel has confirmed in writing that certain rooms will be allocated.
  2. Booked rooms will be available to guests from 3 PM of the agreed date of arrival. Guests cannot expect rooms to be available before this time.
  3. Booked rooms must be occupied by guests by 6 PM at the latest on the agreed arrival day.
  4. If a later arrival time has not been agreed, the hotel has the right to allocate rooms to others after 6 PM without the guest having any claim for replacement. The hotel in this case has the right of cancellation.
  5. On the agreed date of departure, rooms must be vacated by midday at the latest. If the room has not been vacated by this time, the hotel reserves the right to charge the full day’s price for the room for the additional use until 6 PM, and the full accommodation price for the room if after 6 PM. The guest is entitled to prove to the hotel that no loss or a considerably lower loss has been caused.

VII. Group- and Event reservations

  1. Group and event bookings are bookings of 10 or more hotel rooms, both in connection with an event and without, as well as all events such as seminars, conferences, meetings, banquets and weddings.
  2. Cancellation by the customer must be in written form.
    Free of charge up to 90 days prior to arrival
    Up to the 60th  day: 50 % of confirmed services*
    From the 60th up to the 8th day: 80 % of confirmed services*
    From the 7th day onwards: 100 % of confirmed services*
    * Contractually agreed services: accommodation including meals and hotel rooms (Conference package, menu, external services)
    If individual nights are canceled, the costs will be charged in accordance with the cancellation conditions mentioned above. The contractually agreed amount is calculated based on the number of agreed participants.
  3. Pre-payments are accepted stating the customer's name, arrival and departure dates, the following rules apply herefor:
    30% pre-payment until 60 days before arrival
    60% pre-payment until 30 days before arrival
    For the timeliness of the pre-payment, the receipt of payment on the account of the hotel applies. If the pre-payment is not received on time, the hotel reserves the right to withdraw from the contract in accordance with its terms and conditions. In this  case, the customer has no claims against the hotel.
  4. For all group bookings, the hotel requires a definitive name list no later than seven days prior to the arrival of the first guest of the group, otherwise the customer undertakes to pay an administration fee of EUR 50.00.
  5. Short-term, or not discussed rearrangement work or re-seating will be charged with 5% of the room rent.

VIII. Liability of the hotel, limitation

  1. The hotel is liable according to legal regulations in the event of culpable damage to life, limb, or health.
  2. In the case of other damage, the hotel’s liability is limited to cases whereby gross negligence of the hotel, legal representative, or leading employers is to blame.
  3. The above limitation on liability applies to all claims for compensation regardless of the legal reason, including claims for tortious liability. The limitation of liability also applies in cases where claims for compensation of a guest arise against a member of staff or hotel assistant. It does not apply in cases of liability for a deficiency following taking on a guarantee for carrying out something, or works, fraudulently concealed faults, or personal injuries.
  4. For items brought by guests into the hotel according to the conditions stipulated, the limit of liability for the hotel is a maximum of €1100 if they cannot prove that the damage was caused by him or one of his employees nor by strangers entering and leaving the building. Under these circumstances the hotel is liable only to a maximum of €550 for valuables, money and documents, unless the hotel has agreed to look after the object or the damage has been caused by the hotel or its staff. There can be no claim for compensation if the guest does not report the loss or damage or damage to the hotel immediately when he becomes aware of it. This does not however apply if the item concerned has been stored safely in the hotel safe.
  5. As the guest has been provided with a parking space in the underground car park or on the car park for free, the hotel is only liable according to legal regulations up to the legal limit stipulated. In such cases, damage must be reported to the hotel before leaving the hotel grounds.
  6. Morning calls are undertaken by the hotel with great care. There can be no claims for compensation, except in cases of gross negligence or intention.
  7. Messages, post, and deliveries for guests are undertaken with due care. The hotel could undertake delivery, storage, and if required, the forwarding of these (charge applies). The same applies to enquiries about lost property. Claims for losses, except due to gross negligence or intent, will not be upheld. The hotel is entitled, after storage of items for at least one month, to hand items over to the local lost property office and to demand a reasonable charge for this.
  8. Claims for compensation on the part of the guest are limited to 3 years after reporting the damage. This does not apply to liability of personal damage to life, limb, or health, or for other damage caused by gross negligence or intent on the part of the hotel, legal representative, or anyone carrying out the duties of the hotel.

IX. Terms of Use Wi-Fi access

  1. The User undertakes to refrain from any use which could endanger public order and security or morality or which violates laws and harassed or frightened other Internet users.
  2. The user is particularly obligated not to use this Internet access for file sharing programs. In addition, the user undertakes not to use the bandwidth excessively, as this Internet access is shared with other users. The user is aware of all the risks of the Internet and is solely responsible for his protection (for example anti-virus program, non-launching suspicious programs, files, etc.).
  3. Das Alpenhaus Hotels & Resorts with the individual resorts accepts no liability for errors, disturbances or damages caused by the use of the internet or by configuration changes of the terminal by the user. The hotel does not guarantee that the services offered are accessible without interruption and that the desired connections can always be established.
  4. The replacement of damages of any kind including consequential damages of third parties and damages from claims of third parties is excluded in any case, as far as legally permissible.
  5. By using the Wi-Fi access the user automatically agrees to the terms of use.

X. Final provisions

  1. Any changes or alterations to the contract require the agreement of the contract partner, and must be in written form to be valid.
  2. Place of jurisdiction where the hotel is located.
  3. For any contractual disputes, the jurisdiction of the court at the location of the hotel applies, unless the guest as consumer has a place of work or residence in the inland; In this case, the location of the court of jurisdiction the place that was stated in the registration by the guest.
  4. This agreement is governed by Austrian law.
  5. If individual terms of these general terms and conditions are unworkable or cease to be applicable, this does not affect the full validity of the rest of the conditions. In all other respects, statutory provisions apply.
  6. The general conditions of the Austrian hotel industry apply: www.hotelverband.at

August 2020